FAQ
General FAQ
Are you a factory or trading company?
We are professional factory in China , and we have been in this field for more than 30 years.
What Trading Terms You Support?
EXW , FOB , DAP.
What Is Your Payment Terms?
We support TT, TD, TP, L/C, Western Union, and Paypal. For TT, we usually accept a 30% deposit in advance, a 70% balance paid before delivery, or pay against B/L.
Can I Get Samples First?
Yes , we offer free samples ,but freight cost on your side. Normally , the freight cost will be refund when you confirm the final order.
How Long Is Your Delivery Time?
Normally 15-30 days after receiving deposit. For product we have stock , we can deliver in 7-10 days.
How Many Years The Products Guarantee?
1. For PPR pipe and fittings, a minimum of 50 years.
2. For brass valves, 5 years.
How do You Guarantee The Quality?
We use exported brand new material, and our machine is from Germany, and we have a professional quality inspection team who inspects 24 hours in a workshop.
Can I Do My Own Brand?
Yes, we support OEM. Just send us your Brand design and the request.
It’s My First Time To Do International Business, How Can I Get The Goods?
We can send the goods to your door, you just need to give us your address and pay the freight cost.
I am Not Satisfied With Your Product Design, Can I Point out The Design?
We have a professional technology department and mold design team. You can send us a sample or the design drawing of your goods. We can make a new mold for you.
I Want To Do My Own Package Design?
We have different packages, packages with our own brand and a package without any brand. If your quantity is not too large, you can try a brand package with your brand sticker.
Your Price Is High, Why?
The price depends on quality. We have a different quality choice for the same products, so you can choose the one suit you.
Do You Have Promotions Gifts For Advertise?
Yes, we have caps, t-shits, coffee cups, pens, notebooks, posters, brand shelves, etc. All these free gifts to our clients.
Why You Price So Cheap, Is The Quality Very Bad?
Our quality is very good, we use the best materials and Produce with Germany technology. Because we are a factory, so we give a better price than others.
Can I Get a Discount?
Sure. Discount depends on your order quantity. Larger order, more discount.
Can I Send Other Goods To Your Factory To Full The Container?
Yes. If you order from us and need loading in our factory, you can send other goods to us, we will arrange discharge and loading.
Can You Offer CO?
We can offer CO , FE, FEA ,FCA, BESC , CATTI , etc. As per your request.
Can You Deliver Goods Freely To My Chinese Agent.
If your agent is near to us, like they are in Yiwu city, we can deliver freely for you. But if they are far from us, we need to charge some.
Can I Order a Small Quantity First?
We can offer CO , FE, FEA ,FCA, BESC , CATTI , etc. As per your request.
Can You Deliver Goods Freely To My Chinese Agent.
If your agent is near to us, like they are in Yiwu city, we can deliver freely for you. But if they are far from us, we need to charge some.
Can You Offer CO?
For PPR and some brass fittings, we accept half cartons for your first trial order.
What Material do You Use?
For PPR we use Korea Hyosung and Borouge, PE and PEX material we use LG, and for brass, we use HPB58-3 and CW617N, which meets Europe Standard.
